{"id":"sjt-free","timeLimitSec":375,"questions":[{"id":"sjtf-001","section":"customer","q":"A customer at a hardware store asks whether a sealant is safe to use inside a drinking-water tank. You are not sure, and the label does not say.\n\nWhat is the MOST effective response?","options":["Suggest they buy it and test it on a small hidden patch of the tank first","Say it is probably fine, since most sealants of this type are safe once dry","Say you are not sure, then check the maker's data sheet or ask a colleague","Say you cannot give product advice and suggest they look it up online"],"answer":2,"explain":"Drinking water is a health matter, so a guess is not acceptable; being honest and then finding a reliable answer protects the customer and their trust. Sending them to search online leaves them without help when you could get the facts yourself."},{"id":"sjtf-002","section":"team","q":"A new colleague keeps asking you questions while you are working on a task due in two hours, and you are falling behind.\n\nWhat is the MOST effective response?","options":["Tell your manager that the new colleague keeps slowing your work down","Suggest they work things out on their own, the way you once had to","Answer each question as it comes, since helping new people matters most","Mention your deadline and agree a time later today for their questions"],"answer":3,"explain":"Setting a polite boundary protects your deadline while still giving the new colleague the support they need. Answering everything risks the deadline, and going to the manager first skips a simple conversation."},{"id":"sjtf-003","section":"planning","q":"It is 9 a.m. A report for your manager is due at noon, a colleague asks for help with a task that is not urgent, and 30 new emails are waiting.\n\nWhat is the MOST effective response?","options":["Answer all the emails first so that you have a clear head for the report","Scan emails for anything urgent, do the report, then help your colleague","Work only on the report and leave all the emails until tomorrow morning","Help your colleague first, since the report should not take you very long"],"answer":1,"explain":"The noon deadline comes first, and a quick scan catches anything in the inbox that cannot wait. Answering every email or helping first puts the deadline at risk, and ignoring the inbox entirely could miss something urgent."},{"id":"sjtf-004","section":"integrity","q":"In a warehouse, you see a colleague driving a forklift with the load raised high while it is moving. Nobody has been hurt.\n\nWhat is the MOST effective response?","options":["Get their attention safely, point out the risk, tell the supervisor","Warn other colleagues to keep clear of the forklift's path","Leave it, since they are an experienced and careful forklift driver","Mention it at the next team meeting, without naming the driver"],"answer":0,"explain":"A raised moving load can tip or fall, so the risk needs stopping now and the supervisor needs to know. Warning others or waiting for a meeting leaves the danger in place."},{"id":"sjtf-005","section":"pressure","q":"In a one-to-one meeting, your manager says a report you wrote was missing key figures. You worked hard on it.\n\nWhat is the MOST effective response?","options":["Thank them and ask which figures were missing and how to check","Agree, then quietly avoid writing reports from now on","Explain how many hours you spent working on the report for them","Point out that nobody ever told you which figures to include in it"],"answer":0,"explain":"Treating feedback as information helps you fix the report and avoid the same gap next time. Defending your effort or blaming unclear instructions shifts the focus away from improving."}]}